Frequently Asked Questions
What vaccinations are required?
Our primary concern at Whiskers Resort is the happiness, health, and well-being of every one of our guests. The following vaccines are required to be current for all guests at Whiskers Resort & Pet Spa. We require that you contact your veterinarian and have them fax over current records before your pet’s visit.
Rabies - 1 or 3 years
Distemper - 1 or 3 years
Bordetella - Once Yearly
Negative Fecal Exam - Once Yearly
Canine Influenza- Once Yearly
How do I get started as a client?
- Create an account on our online portal and fill out our new client paperwork
- Have your vet send over vaccine records
- Schedule a New Client Assessment if you are interested in boarding or daycare
- Schedule any future stays you’re looking for
What are your hours?
Whiskers Main
Monday - Friday
6:00am – 8:00pm
Saturday
7:00am - 3:00pm
Sunday
11:00am - 7:00pm
Lobby B will be the only check-in point on Saturdays and Sundays.
Our customer service team is available by phone during business hours Monday-Friday only.
Whiskers Cascade
Monday - Thursday
8:00am - 5:00pm
Friday - Sunday
Closed
Do I need to make an appointment?
We are reservation based, and do require an appointment for boarding, daycare, and grooming.
Can I take a tour?
We are available for tours Monday-Friday 9am-5pm, and would love to walk you through our facility and show you what we’re all about! If you aren’t able to make it in person, check out our virtual tour!
Can my dog play with other dogs?
Yes! After completing the New Client Assessment, every pup in our care is placed in a group based on their temperament, play style, and size.
How often will my dog get outside?
Each pup gets outside for playtime twice a day, 9am-12pm and 3pm-6pm. They get out for 1.5 hours each rotation, for about three hours total during the day. Boarding dogs also get out for a potty break in the morning and at night.
How do you handle inclement weather?
We have several indoor yards that we use in case of inclement weather such as heat, cold, or thunderstorms. We adjust our playtimes accordingly.
What will my dog do while boarding?
- Bathroom break first thing in the morning.
- Breakfast.
- Morning playtime.
- Lunch and rest time.
- Afternoon playtime.
- Dinner.
- Bathroom break right before bed.
Can I bring my own food?
Yes! For boarding stays we ask that you provide your own food and portion it by meal. If food is not portioned atthe time of check-in, there will be a $10 service fee per dog added to the boarding stay.
Can I check-in any time?
We do have standard check-in and out times for boarding guests. Our standard check-in begins at 12pm and check out is before 12pm on the day of departure. Outside of those times is a $20 convenience fee. You are welcome to drop off anytime within our business hours.
Do you have staff there overnight?
We have staff in the building 24/7 to ensure the safety of all the pets in our care.
Can I bring refrigerated food?
We have a full service kitchen, and can accommodate food that needs to be kept cold or re-heated.
Do you have cameras to watch my pet while they’re with you?
We do not have outside access to cameras, but you are welcome to call or text us any time for an update on how your pet is doing. We do also have add-on options for picture updates sent right to you. Check with our front desk for more details.
How do I book holiday boarding?
Please give us a call for your holiday boarding needs, keeping in mind that we book up several months in advance. At the time of booking we require 50% of the stay down as a deposit.
Our cancellation policy is as follows: This deposit is fully refundable up to 30 days prior to the start of the stay. If the stay is cancelled 15-30 days prior then the deposit will be transferred as a credit on account to use for future services. The deposit becomes non-refundable when a stay is changed or cancelled within 14 days to the start of the reservation. The deposit will be applied to the balance at checkout.
Clients with a current boarding package will only be required to put $50 down, the above policy still applies.
What is considered a holiday?
A holiday is considered three days before and after major holidays.
What are your holiday hours?
Thanksgiving weekend: 11/23: closed, 11/24: 10am-6pm.
Christmas/New Years 12/24-25: closed
Does my dog need to be spayed/neutered?
We do not require a spay or neuter to participate in group play. We adjust our groups based on this information. If your dog is in heat, they will be required to stay home for the safety of all the dogs in our care.
How much does it cost to get my dog groomed?
Our groomers are on a tiered structure, and charge different pricing based on their experience level. Please check with our front desk for a price quote on your pup.
What’s included in a grooming appointment?
All of our full service grooming appointments include a full bath, shampoo/condition, blow dry, brush out, nail trim, anal gland expression, and ear cleaning. You then have the option of adding on a brush out, neaten up, or a full body trim depending on the breed and your dogs coat.
Do you groom cats?
We do have one groomer who specializes in cats, just ask for Jennifer. She grooms at our Cascade location.
How long does a grooming appointment take?
Our grooming appointments vary in time, but generally take between 3-4 hours. If you need your pet to stay longer then 5 hours, there will be a $20 care fee added to the invoice.
Still have questions?
Locations
Locations
Whiskers Main
3100 29th St SE,
Grand Rapids, MI 49512
Whiskers Cascade
5925 28th St. SE - Suite C-2,
Grand Rapids, MI 49546
