Frequently Asked Questions

Our primary concern at Whiskers Resort is the happiness, health, and well-being of every one of our guests. The following vaccines are required to be current for all guests at Whiskers Resort & Pet Spa. We require that you contact your veterinarian and have them fax over current records before your pet’s visit.

Rabies - 1 or 3 years

Distemper - 1 or 3 years

Bordetella - Once Yearly

Negative Fecal Exam - Once Yearly

Canine Influenza- Once Yearly

We are reservation based, and do require an appointment for boarding, daycare, and grooming.

Yes! After completing the New Client Assessment, every daycare pup in our care is placed in a group based on their temperament, play style, and size. Our boarding dogs will be designated as Leisure Dogs and Active Dogs, they will be placed in a group play setting accordingly.

If your pet is boarding with us, they will be enrolled in in the Leisure Dog or Active Dog program based on their personality and play style.
‍
Leisure Dogs: Leisure Dogs will receive a20-minutes of playtime in our play yards with interaction from staff.
‍
Active Dogs: Active Dogs will be placed into group play with other dogs, group play will last about an hour.

Boarding dogs will get outside four times total. They will receive one potty break in the morning, mid afternoon, and evening. They will also receive outside time as either a Leisure Dog leash walk or an Active Dog playtime.
‍
Each daycare pup gets outside for playtime twice a day, 9am-12pm and 3pm-6pm. They get out for 1.5 hours each rotation, for about three hours total during the day.

We have several indoor yards that we use in case of inclement weather such as heat, cold, or thunderstorms. We adjust our playtimes accordingly.

Yes! For boarding stays we ask that you provide your own food and portion it by meal. If food is not portioned atthe time of check-in, there will be a $10 service fee per dog added to the boarding stay.

We do have standard check-in and out times for boarding guests. Our standard check-in begins at 12pm and check out is before 12pm on the day of departure. Outside of those times is a $20 convenience fee. You are welcome to drop off anytime within our business hours.

We have staff in the building 24/7 to ensure the safety of all the pets in our care.

We have a full service kitchen, and can accommodate food that needs to be kept cold or re-heated.

We do not have outside access to cameras, but you are welcome to call or text us any time for an update on how your pet is doing. We do also have add-on options for picture updates sent right to you. Check with our front desk for more details.

Clients with a current boarding package will only be required to put $50 down, the above policy still applies.

Thanksgiving Day: Closed

Christmas/New Years 12/24-25: Closed

We do not require a spay or neuter to participate in group play. We adjust our groups based on this information. If your dog is in heat, they will be required to stay home for the safety of all the dogs in our care.

Our groomers are on a tiered structure, and charge different pricing based on their experience level. Please check with our front desk for a price quote on your pup.

All of our full service grooming appointments include a full bath, shampoo/condition, blow dry, brush out, nail trim, anal gland expression, and ear cleaning. You then have the option of adding on a brush out, neaten up, or a full body trim depending on the breed and your dogs coat.

We do have one groomer who specializes in cats, just ask for Jennifer. She grooms at our Cascade location.

Our grooming appointments vary in time, but generally take between 3-4 hours. If you need your pet to stay longer then 5 hours, there will be a $20 care fee added to the invoice.