FAQs

What Are Your Admissions Procedures?

While Whiskers Resort is happy to accept all breeds and will not turn away unaltered pets, we do reserve the right to deny group play to any pet becoming too aggressive or dominant to safely interact with other pets. If your pet is unaltered, it is your responsibility to notify us of their cycle and when they are in season. We will take extra precautions during this time. Whiskers Resort and Pet Spa reserves the right to deny services to any pets that becomes overly aggressive with our staff.

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Holiday Deposits

• A holiday period is considered the 3 days before and after the actual holiday
• A 50% deposit is required to reserve a spot over a holiday.  This deposit is fully refundable up to 30 days prior to the start of the stay.  If the stay is cancelled 15-30 days prior then the deposit will be transferred as a credit on account to use for future services.  The deposit becomes non-refundable when a stay is changed or cancelled within 14 days to the start of the reservation.  The deposit will be applied to the balance at checkout.
• Clients that have a boarding package with us will only need to put a $50 deposit down to secure a spot over the holidays.  This deposit is fully refundable up to 14 days prior to the start of the reservation. The deposit will be placed on account after the stay and can be used towards future services. 

We require deposits for any stay falling in the dates below: 

Spring Break: 3/30/2023-4/9/2023

Memorial Day Weekend: 5/26/2023-5/29/2023

4th of July: 6/30/2023-7/5/2023

Labor Day Weekend: 9/1/2023-9/5/2023

Thanksgiving: 11/22/2023-11/26/2023

Christmas/New Years: 12/22/2023-1/2/2024

*If you are in need of daycare during any of the time frames listed above, please call 616-575-5660 for holiday daycare information*

Group Play

 

Here at Whiskers we have guests of every shape, size, color, and breed, walk through our doors and we are dedicated to making sure they all have the best stay possible. To ensure this, we take many steps to set all our guests up for success. Starting with our New Client Assessment. The New Client Assessment ensures that your pet will be a good fit for our facility, whether it's for boarding or daycare. 

*The New Client Assessment is required for all new guests prior to boarding and daycare visits. It is available for scheduling Monday-Friday*

Play Profiles:

Play Profiles, now included in our New Client Assessment, are how we evaluate each guest to see how they play and interact with others. For some guests, this may be a couple sniffs and then just hanging out, for others it’s jumping right into play and not wanting to stop, and everything in between. After the Play Profile, we enter notes on their record detailing how it went and what type of group your dog would most enjoy. We then send you an update via phone call or text to let you know how they did.

Play Groups:

Every morning our kennel staff members write all of our dogs into play groups based on their personality and size. The quantity and size of our yards gives us the freedom to give every dog a personalized group. We strive for smaller playgroups for the dogs safety and enjoyment. Some are a little picky with their friends, and we don’t blame them. If your dog doesn’t do well with many dogs, matching up two best friends is our specialty. We will always try to set your dog up for success.

Our groups run twice daily and are broke up into two rotations. One in the morning and one in the afternoon. If you would prefer your dog gets a specific rotation, let us know while dropping off and we’ll do our best to accommodate a specific rotation. Times can vary depending on the weather.

Weather:

Michigan weather can be very unpredictable. We know that every-day won’t be 72 and sunny so we have back-up plans for all weather conditions. We keep a careful eye on our guests, and we start to bring dogs in if they seem too hot or cold. We want them to be enjoying themselves as much as they can. This includes shortening the length of playtime if needed. Here are our general guidelines for summer and winter weather.

Summer: When the real feel temperature hits 90, we shorten up our groups and stick to shaded and indoor yards.

Winter: When the real feel temperature drops to 30, we start using indoor yards for smaller dogs and breeds that don’t handle the cold well. When it drops to 20, we use our indoor yards only, which will limit the amount of playtime they get during the day.

Typical Boarding Schedule

1. Bathroom break first thing in the morning.

2. Breakfast.

3. Morning playtime.

4. Lunch and rest time.

5. Afternoon playtime.

6. Dinner.

7. Bathroom break right before bed.

*Extra potty breaks are available upon request, at $4 per potty break.*

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What Are Your Hours?

Monday – Friday	Lobby:  6:00am – 8:00pm Pick up available until 9:00pm If you arrive after 8:00pm, please text and someone will be with you shortly
Saturday	Lobby: 7:00am - 3:00pm *Our customer service team is available to take calls Monday-Friday.*
Sunday	Lobby:  11:00am - 7:00pm *Our customer service team is available to take calls Monday-Friday.*
Holidays	Spring Break: 3/30-4/9: Regular Hours Memorial Day Weekend: 5/29/2023: 10am-6pm 4th of July Weekend: 7/3-7/4: 10am-6pm Labor Day Weekend: 9/4/2023: 10am-6pm

Standard Check-In Time for Boarding is anytime after 2:00 pm

Standard Check-Out Time for Boarding is anytime before 12:00 pm

Please call the front desk if you need to make arrangements outside of our standard times. Scheduling an early arrival or late departure will result in a $20 fee per room.  If a boarding package is purchased this fee will be waived but an accurate arrival and departure time is still requested.

Food Policy

We ask that the food is provided by the owner, and that provided food brought in for a boarding stay is pre-portioned into individual baggies (Breakfast, Lunch, and Dinner). If food is not portioned at the time of check-in, there will be a $10 service fee per dog charged to the boarding stay. 

 

Can I Take a Tour?

Beginning Monday, September 12th, we will be open for tours on a walk in basis. We will be available Monday-Friday 9am-5pm. We have also made a video tour that will walk you through our facility so you can see what we're all about!

Click here for a tour of Whiskers Resort & Pet Spa

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If you would like to save time at check in please print the paperwork located in our resources section and bring it completed at the time of check in or email it back to us at contact@whiskersgr.com